Service / Delivery Disruptions: Hurricane Harvey Due to the devestating effects of Hurricane Harvey several Zip Codes have had UPS/FedEx service disrupted or discontinued until further notice. We are closely following the situation and will continually post updated information as we receive it. For details on the affected Zip Codes please visit UPS Status and FedEx Status pages. Marfield is committed to providing the best customer service possible in these troubling times. Please contact our Customer Service Department if you have any questions or concerns.

Our Policies

Guarantee & Returns

Your complete satisfaction is our priority.

If you are dissatisfied with the quality of our product, you will receive equal replacement or full credit.

All return authorizations must be requested through our Customer Service department within 60 days of receipt of product shipment.

Contact us Toll Free 1-877-245-9122 or via email service@marfield.com.

Rush Service

Rush service may be requested to rush the print production schedule.
A rush charge does not include delivery or shipping charges.

24-Hour Service: (Not Same Day) $100.00
Order must be received complete by 11:30 a.m. to ship by 5:00 p.m. on the next working day.
(Exceptions: Foreign Language items, large quantity requests)

48-Hour Service: $75.00
Order must be received complete by 11:30 a.m. to ship by 5:00 p.m. on the third working day.
(Exceptions: Foreign language items, large quantity requests)

72-Hour Service: $25.00
Order must be received complete by 11:30 a.m. to ship by 5:00 p.m. on the fourth day.
(Exceptions: Foreign Language items, large quantity requests)

  • All rushes are subject to paper and press availability.
  • 4-7 working day service depends on schedule availability and may or may not require rush charges.
  • All rush charges are per item.
  • All rush charges are in addition to the cost of purchase price of the item.
  • Orders requiring a specific time of delivery (Before 5:00 p.m.) are subject to increased expediting charges.
  • All rush charges are in addition to the cost of shipping. Please notify us if expedited shipping is necessary.

Large Quantity Order Rush Policy:

Any one item ordered with a quantity over 10,000 requiring 24, 48 or 72-hour production service will incur the following rush charges. The base rush charge for large quantity orders will be the standard rush charges (stated above) plus a dollar amount for each additional 1,000 pieces.

24-Hour Service: $100.00 (for the first 10,000) plus $7.50 for each additional 1,000 pieces.
48-Hour Service: $75.00 (for the first 10,000) plus $5.00 for each additional 1,000 pieces.
72-Hour Service: $25.00 (for the first 10,000) plus $2.50 for each additional 1,000 pieces.

If you have questions on rush charge calculation, please contact our Customer Service Department at 1-877-245-9122 for assistance.

Translation

Languages for which we commonly offer translations on business cards:

  • Arabic
  • Armenian
  • Catalan
  • Chinese (Mandarin, Simple or Traditional)
  • Czechoslovakian
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Lao
  • Norwegian
  • Portuguese
  • Polish
  • Russian
  • Spanish
  • Swedish
  • Turkish
  • Thai
  • Vietnamese

Other languages available, call for rates.

Allow 2-7 business days for translation service. Printing production time is additional. Call for rush services and fees.

Disclaimer: Marfield uses qualified, reliable, professional translators. Marfield cannot guarantee the accuracy of the translation as many dialects and "slangs" exist in each language and only the actual translator or typesetter makes this distinction. Our experience is that many English words translate into multiple meanings, across the language barriers and the translators can only use the interpretation they determine to be accurate based on the information provided. Marfield recommends that our customers utilize all available resources to them for verifying that the proofs that we provide are accurately translated and typeset.

Privacy

Your privacy is critically important to us. At Marfield, we have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.
  • In our sites, stores, and printed products, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently deleted.

Below is our privacy policy which incorporates these goals:

If you have questions about deleting or correcting your personal data please contact our customer service team.

Marfield Inc. (“Marfield”) operates several websites including marfield.com, marfield.net, and online-stationery-store.com. It is Marfield’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Marfield collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Marfield’s purpose in collecting non-personally identifying information is to better understand how Marfield’s visitors use its website. From time to time, Marfield may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Marfield also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in shoppers and for users leaving comments on Marfield.com blogs. Marfield only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Marfield’s websites choose to interact with Marfield in ways that require Marfield to gather personally-identifying information. The amount and type of information that Marfield gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a shopping account at online-stationery-store.com to provide an email address. Those who engage in transactions with Marfield – by purchasing stationery products, for example – are asked to provide additional information, including as necessary the contact information, shipping address, personal and financial information required to process those transactions. In each case, Marfield collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Marfield. Marfield does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Marfield may collect statistics about the behavior of visitors to its websites. For instance, Marfield may monitor the most popular products on the marfield.net or online-stationery-store.com site. Marfield may display this information publicly or provide it to others. However, Marfield does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Marfield discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Marfield’s behalf or to provide services available at Marfield’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Marfield’s websites, you consent to the transfer of such information to them. Marfield will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Marfield discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Marfield believes in good faith that disclosure is reasonably necessary to protect the property or rights of Marfield, third parties or the public at large.

If you are a registered user of a Marfield website and have supplied your email address, Marfield may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Marfield and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Marfield takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Marfield uses cookies to help Marfield identify and track visitors, their usage of Marfield website, and their website access preferences. Marfield visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Marfield’s websites, with the drawback that certain features of Marfield’s websites may not function properly without the aid of cookies.

Business Transfers

If Marfield, or substantially all of its assets, were acquired, or in the unlikely event that Marfield goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Marfield may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Marfield and does not cover the use of cookies by any advertisers.

Content Submissions

Identity information, graphics, comments, feedback, and other content submitted to our store, newsletter or blog are subject to be monitored, edited for quality, hidden from view, deleted, or archived to support transactions, operations, and ongoing improvements to Marfield's services.

Privacy Policy Changes

Although most changes are likely to be minor, Marfield may change its Privacy Policy from time to time, and in Marfield’s sole discretion. Marfield encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have an online-stationery-store.com account, you should also check your store home page for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Change log:

  • July 28, 2014:  Updated our privacy policy to reflect Automattic's friendly language available under a Creative Commons Sharealike license, which means you’re more than welcome to steal it and repurpose it for your own use, just make sure to replace references to us with ones to you.

System Requirements

We periodically update our private-branded online stationery store web servers' security certificates based on new SSL standards.

The purpose is to ensure a secure and smooth shopping experience for our customers, whether they pay via credit card, P-Card, site/department account or purchase order.

Supported Browsers

Always use the current version of the browsers below and enable the latest security updates to make sure that our web pages display quickly.

Security Updates

The latest browsers usually install security updates automatically.

However, some browsers do not enable the latest security protocols by default. In Internet Explorer's Internet Options, you can use the Advanced tab, and scroll down to enable the TLS 1.1 and TLS 1.2 checkboxes.

If you need assistance, contact your helpdesk or service@marfield.com

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Your credit card and payment card (p-card) transactions are being processed securely by one of the most trusted names in the payments industry.

Merchant Services