Frequently Asked Questions – Toyota (Ariba)

How do I register?

You do not need to register. Our system will automatically log you in using your credentials forwarded from the Toyota Procurement System, Ariba.

How do I reset my password?

Our system does not store a password for users who enter through the Toyota Procurement System, Ariba.

What if I see a login screen?

If you are prompted to login when attempting to enter the Online Ordering System, please return to the Toyota Procurement System, Ariba. Clear your browsing data by removing cookies and clearing your cache. Then re-attempt entry through the Toyota Procurement System, Ariba. If issues continue, please reach out to your internal Ariba Help Desk for further instructions.

What if I need an option that isn't available?

Only approved stationery items and location addresses are available on the storefront. If you need a specific customization that is not available, you can specify this in the “Order Comments” section during checkout. Please specify the item needing customization in your request. All request then must be approved by our contacts within Toyota prior to production.

Why is my Preview Proof low quality?

All on-screen Preview Proofs are rendered in low-resolution to ensure quick loading times. If you require a high-resolution proof please click on the image preview, and it will open in a larger preview window, which contains a scalable image.

Can I get a PDF proof by email for approval prior to printing?

Yes! Our system generates free PDF proofs which can be viewed and downloaded before you add your products to your cart. Simply click on the “Proof” button and your file will open in a new window.

What do I do if the Preview Proof is not rendering?

Occasionally a typo or formatting error can cause the Preview Proof engine to fail to render the image. Please check your imprint information. If all your information is formatted correctly and the Preview Proof still fails to load, please contact us at service@marfield.com  or call us toll free at 877.245.9122.

How long will my order take?

Standard production time is 5-7 business days. Shipping times will depend on the shipping method chosen, as well as the shipping destination.

Can I rush my order?

Yes, we have several rush production options to choose from. To select rush production, choose the expedition rate while adding the product to your cart. For rush shipping, you can select UPS Overnight or UPS 2nd Day from the checkout screen. Please note that selecting a rush shipping option does not affect the production time.

I need a Japanese Translation, what do I do?

If you know the translation, you can enter the Japanese characters directly into the form fields. However, if you need further assistance with your translation please refer to the below.

TFS Users – Please contact email tfs_marketing_operations@toyota.com

TMNA Users – Please enter English Characters into the field, and Marfield will forward your request to the correct representative within your organization.

All other Users – Please place your request in the order comments.

Can I get a UPS shipment tracking number?

Yes! When your products ship, you will find your tracking number within your Order History, found under the Account Profile Icon.

Can I make a change to my order?

Yes, but only within the first 24 hours;. Please reply to your confirmation email with the change. We will confirm receipt of change and make sure change is made to order within one working day.

Who do I contact for system issues with the storefront?

For any problems or concerns using our Online Ordering System please contact Marfield Customer Support via service@marfield.com or by phone at 877.245.9122.

Who do I contact for questions regarding stationery branding and products?

TFS Users – TFS Marketing Operations – tfs_marketing_operations@toyota.com

TMNA Users – Madoka Kawabata – madoka.kawabata@toyota.com

All other Users – Marfield Customer Service – service@marfield.com Save

What is Marfield's return policy?

Your complete satisfaction is our priority. If you are dissatisfied with the quality of our product, you will receive equal replacement or full credit. All return authorizations must be requested through our Customer Service department within 60 days of receipt of product shipment. Contact us Toll Free 1-877-245-9122 or via email at service@marfield.com.

What are the system requirements to use the Virtual Stationery Online Ordering System?

We consistently update our web servers’ security certificates based on new SSL standards. The purpose is to ensure a secure and smooth shopping experience for our customers. Always use the current version of the browsers below and enable the latest security updates to make sure that our web pages display quickly.

The latest browsers usually install security updates automatically. However, some browsers do not enable the latest security protocols by default. If you need assistance, contact your helpdesk or service@marfield.com.